Terms and Conditions of Use
1 Website Terms and Conditions of Use
1.1 This document sets out the terms and conditions ("Terms") of Dewyface (PTY) Ltd. Registration number: 2016/467304/07 Western Cape, 7630. PO Box 2335, Durbanville, Western Cape, 7551 ("Service Provider") pertaining to the access and use of the information, products, services and functions provided on www. dewyface.com ("Website").
1.2 Should any person that accesses the Website you ("you" or "user") disagree with any of the Terms, you must refrain from accessing the Website and/or using our services.
1.3 If you are under the age of 18, you must obtain your parents' or legal guardians' advance authorization, permission and consent to be bound by these Terms before purchasing any products or services.
1.4 Service Provider reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall with effect therefrom supersede and replace any previous Terms and shall be made available on the Website. Each time a user accesses the Website and/or uses the services, the user shall be deemed to have consented, by such access and/or use, to the Terms, as amended and/or replaced by Service Provider from time to time. If you are not satisfied with the amended Terms, you should refrain from using the Website.
1.5 We will however give you prior notice where we have collected personal information from you and the purpose for which we collected that information, is affected by the intended amendment.
1.6 If there is anything in these Terms that you do not understand then please contact us as soon as possible -see clause 11 below for contact details. Please note that calls to us are charged at national rates and may be monitored for training, security and quality assurance purposes.
1.7 These terms and conditions, together with any amendments thereof under or pursuant to clause 1.4, are and shall be the overriding Terms and Conditions, and in the event of any conflict between the same and any other statements made by and/or on behalf of Service Provider or any director or representative thereof, these Terms and Conditions together with any amendments thereof under or pursuant to clause 1.4 shall take precedence and be applied.
2 Content of the website
2.1 Service Provider reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Website and any information or content on the Website.
2.2 Service Provider reserves the right to change and amend the products, prices and rates quoted on this Website from time to time without notice.
2.3 Service Provider may use the services of third parties to provide information on the Website. Service Provider has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided "as is" and that Service Provider and its online partners shall not be liable for any losses or damages that may arise from the user's reliance on it, howsoever these may arise.
2.4 Service Provider makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website, including without limitation:
2.4.1 Service Provider does not warrant that the Website or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. Service Provider expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fit-ness for a particular purpose, non-infringement, compatibility, security and accuracy;
2.4.2 whilst Service Provider has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user's system; and
2.4.3 Service Provider disclaims any responsibility for the verification of any claims. Information published on this Website may be done so in the format in which Service Provider receives it and statements from external parties are accepted as fact.
2.4.4 Certain of our products or services on our Website may be only exclusively available through our online shop. Products and services on display on our Website may have limited quantities and are subject to return or exchange according to our Return Policy.
3 Linked third party websites and third party content
3.1 Service Provider may provide links to third party websites on the Website. These links are provided to the user for convenience purposes only and Service Provider does not endorse, nor does the inclusion of any link imply Service Provider's endorsement of, such websites, their owners, licensees or administrators or such websites' content or security practices and operations.
3.2 While Service Provider tries to provide links only to reputable websites or online partners, Service Provider cannot accept responsibility or liability for the information provided on other websites. Linked websites or pages are not under, nor subject to, the control of Service Provider. Service Provider is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites on the Website.
3.3 You agree that Service Provider shall not be held liable, directly or indirectly, in any way for the content, the
use or inability to use or access any linked website or any link(s) contained in a linked website, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites on the Website. Any dealings that you may have with any linked websites, including advertisers, found on the Website, are solely between you and the third party website.
4 Usage restrictions
The user hereby agrees that it shall not itself, nor through a third party:
4.1 copy (other than for backup, archival or disaster recovery purposes), reproduce, translate, adapt, vary, modify, lease, licence, sub-licence, encumber or in any other way deal with any part of the Website for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;
4.2 decompile, disassemble or reverse engineer any portion of the Website;
4.3 write and/or develop any derivative of the Website or any other software program based on the Website;
4.4 modify or enhance the Website. In the event of a user effecting any modifications or enhancements to the Website in breach of this clause, such modifications and enhancements shall be the property of Service Provider;
4.5 without Service Provider's prior written consent, provide, disclose, divulge or make available to or permit the use of or give access to the Website by persons other than the user;
4.6 remove any identification, trademark, copyright or other notices from the Website;
4.7 post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, ob-scene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind; and/or
4.8 notwithstanding anything contained to the contrary in these Terms, use the Website for any purpose other than personal, non-commercial and information purposes.
5 Security and Payments
5.1 In order to ensure the security and reliable operation of the services to all Service Provider's users, Service Provider hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back-office applications.
5.2 You may not utilise the Website in any manner which may compromise the security of Service Provider's networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should Service Provider suffer any damage or loss, civil damages shall be claimed by Service Provider against the user.
5.3 Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by Service Provider and its affiliates, agents and/or partners.
5.4 Our online e-commerce platform is hosted by Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. PAYFAST gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard. PAYFAST requirements help ensure the secure handling of credit card information by our online shop and its service providers.
6 Intellectual property rights
6.1 For the purpose of this clause, the following words shall have the following meanings ascribed to them:
6.1.1 "Intellectual property rights" means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by Service Provider, now or in the future, including without limitation, Service Provider's rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.
6.2 All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website ("proprietary material"), are the property of, or are licensed to, Service Provider and as such are protected from infringement by local and international legislation and treaties.
6.3 By submitting reviews, comments and/or any other content (other than your personal information) to Service Provider for posting on the Website, you automatically grant Service Provider and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sub-license, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.
6.4 All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Website is granted to you.
6.5 Except with Service Provider's express written permission, no proprietary material from this Website may be copied or retransmitted.
6.6 Irrespective of the existence of copyright, the user acknowledges that Service Provider is the proprietor of all material on the Website (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.
6.7 Service Provider authorises you only to view, copy, temporarily download to a local drive and to print the content of this Website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non-commercial purposes.
7 Risk, limitation of liability and indemnity
7.1 The user's use of this website and the information contained on the website is entirely at the user's own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.
7.2 The transmission of information via the internet, including without limitation e-mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall service provider be liable for any loss, harm, or damage suffered by the user as a result thereof. Service provider reserves the right to request independent verification of any information transmitted via e-mail and the user consents to such verification should service provider deem it necessary.
7.3 To the extent permissible by law:
7.3.1 Neither service provider, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the website or any functionality thereof, or the information contained on the website, or of any linked website, even if service provider knows or should reasonably have known or is expressly advised thereof.
7.3.2 The liability of service provider for faulty execution of the website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the website shall be limited to service provider rectifying the malfunction, within a reasonable time and free of charge, provided that service provider is notified immediately of the damage or faulty execution of the website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the website without the prior written approval of service provider. However in no event shall service provider be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
7.3.3 You hereby unconditionally and irrevocably indemnify service pro-vider and agree to hold service provider free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by service provider or instituted against service provider as a direct or indirect result of:
7.3.3.1 your use of the website;
7.3.3.2 software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of service provider;
7.3.3.3 your failure to comply with any of the terms or any other requirements which service provider may impose from time to time;
7.3.3.4 the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or
7.3.3.5 any unavailability of, or interruption in, the service which is beyond the control of service provider.
7.4 Service provider makes no warranty or representation as to the availability, accuracy or completeness of the content of the website. You expressly waive and renounce all your rights of whatever nature that you may have against service provider for any LOSS suffered by you, as a result of information supplied by service provider being incorrect, incomplete or inaccurate.
8 Service provider privacy and cookie policy
8.1 This clause 8 provides details about our Privacy and Cookie Policy, which Policy forms part of these Terms. Service Provider takes your privacy seriously and is committed to protecting your personal information. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.
8.2 Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we don't mean general, statistical, aggregated or anonymised information.
8.3 Your use of our services signifies your consent to us collecting and using your personal information as specified below.
8.4 How we collect information about you
Our online shop is hosted on Shopify Inc. They provide the online e-commerce secure platform for us to sell our products and services to you. Your information may be transferred over various networks to confirm and verify identifications to complete your transactions online. You may provide personal information to us when communicating with us; if you enter a competition or participate in a promotion, we will ask for your name, address and e-mail address and any other relevant information about you.
8.5 How we use your information
We may use your information to confirm that your orders have been received; to validate you as a customer when using our services and calling our [help desk]; to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks; to prosecute those responsible and to contact you to invite you to form part of our consumer panel or various research groups. We may use your information for marketing purposes of only our own products and services.
8.6 How long do we keep your information for?
The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.
8.7 Disclosing your information to third parties
We may provide aggregate statistics about our sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could identify you.)
8.8 When and where do we use cookies?
We allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require.
8.9 How can you refuse or opt out of cookies?
Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.
8.10 How can you manage your privacy preferences?
If you'd like us to stop processing your information for marketing purposes, please write to us at the address set out in clause 11 below.
9 Confidentiality
9.1 By subscribing as a user, you agree that you shall hold in the strictest confidence and not disclose to any third party information acquired in connection with any aspect of the products and/or services offered by Service Provider. You shall notify Service Provider should you discover any loss or unauthorised disclosure of the information.
9.2 Any information or material sent to Service Provider will be deemed not to be confidential, unless otherwise agreed in writing by the user and Service Provider.
10 Breach or cancellation by service provider
10.1 Service Provider is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Website and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to Service Provider's right to claim damages, should any user:
10.1.1 breach any of these Terms;
10.1.2 in the sole discretion of Service Provider, use the Website in an unauthorised manner; or
10.1.3 infringe any statute, regulation, ordinance or law.
10.2 Breach of these Terms entitles Service Provider to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to Service Provider on an attorney and own client scale.
11 Compliance with section 43(1) of ECT Act
In compliance with section 43(1) of the ECT Act, the following is noted:
11.1 Full name: Dewyface (PTY) Ltd
11.2 Registration number: 2016/467304/07
11.3 Physical address: Spinneykop Farm, Tinkerberg Road, Agter-Paarl, Western Cape, 7630
11.4 Telephone number: /
11.5 Website address: www.dewyface.com
11.6 E-mail address: hello@dewyface.com
11.7 Names of office bearers: Jeanie Roth (Owner and Director)
11.8 Registered address:Spinneykop Farm, Tinkerberg Road, Agter-Paarl, Western Cape, South Africa. 7630
11.9 Registered at the Companies and Intellectual Property Commission, the dti Campus, Block F. 77 Meintjies Street, Sunnyside, Tshwane, Republic of South Africa
12 Description of the Products and Services
The products and services provided by the Service Provider consists of the supplying, selling and delivering of various skin-care products, beauty products, fashion products and clothing products within the Republic of South Africa.
13 Complaints and Dispute Resolution Procedure
13.1 Complaints and dissatisfactions
In the event of any dissatisfaction with the product provided by the Service Provider the following procedure may be followed by you to remedy the complaint and/or dissatisfaction:
13.1.1 You must send the Service Provider an e-mail at hello@dewyface.com outlining and describing your dissatisfaction.
13.1.2 The e-mail should include reasonable supporting evidence of the reason for the dissatisfaction, e.g. photographic evidence and/or documentary evidence independently corroborating the dissatisfaction/complaint;
13.1.3 Upon investigation into the dissatisfaction/complaint, if the Service Provider is at fault, you will at your election become entitled, if the Service Provider consents thereto in writing (which consent the Service provider shall not unreasonably withhold), either to a replacement of the relevant product if this is reasonably possible or to a full refund of your payment in respect of the relevant product, as well as a full refund of the reasonable costs of returning the relevant product, within 30 calendar days after you have returned the relevant product to the Service Provider at your own prior costs and expense, and have also provided reasonable and verifiable documentary proof of the costs of returning the relevant product;
13.2 Dispute Resolution Procedure
In the event of any dispute between the parties in relation to these Terms and/or any matter arising therefrom not being resolved within 5 (five) business days after either party has in writing called upon the other for resolution thereof the parties shall enter into mediation with an independent mediator, and if such mediation fails to bring written and signed agreement in respect of the dispute within 5 (five) business days after it commenced, the parties shall act in accordance with the ruling of an independent dispute resolutor. Such mediator or such independent dispute resolutor shall be appointed by agreement, but failing agreement within 5 (five) business days after any party has called for such appointment, by the then Chief Executive Officer of the Cape Law Society, but failing the Cape Law Society being in existence, then of that Committee or branch or division of the legal practice council which is the substantial successor of the Cape Law Society, or his/her nominee at the request of any party. Such dispute resolutor shall be deemed to act as an expert and not as an arbitrator and his/her written and signed ruling shall finally bind the parties and be deemed to constitute a consensually signed addendum to this agreement agreed to by the parties, and there shall be no appeal against such ruling. Each of the parties shall before commencement of such mediation or dispute resolution make payment of 50% of the estimated costs of such mediation or dispute resolution; provided that the dispute resolutor may direct that either party refunds the other in respect thereof, in whole or in part, in his/her sole and absolute discretion.
14 Compliance with Section 44 of ECT Act
In compliance with Section 44 of ECT Act it is recorded that the following is applicable under the ECT Act:
“44.(1) A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply—
(a) of goods within seven days after the date of the receipt of the goods; or
(b) of services within seven days after the date of the conclusion of the agreement.
(2) The only charge that may be levied on the consumer is the direct cost of returning
the goods.
(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation.
(4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.”
15 National Credit Act 34 of 2005, as amended (“the NCA”):
It is recorded that the provisions of the NCA probably do not apply in view thereof that the Service Provider will not provide the relevant product/s on credit. Insofar as the NCA may apply, the consumer shall be entitled to such rights as find application thereunder, and the relevant provisions are deemed incorporated herein.
16 Consumer Protection Act 68 pf 2008, as amended (“the CPA”):
It is recorded that the provisions of the CPA may apply, and insofar as this may be the case the consumer shall be entitled to such rights as find application thereunder, and the relevant provisions are deemed incorporated herein.
17 Compliance with laws
You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use of and access to this Website.
18 Notices
Except as explicitly stated otherwise, any notices shall be given by email to hello@dewyface.com (in the case of Service Provider) or to the e-mail address you have provided to Service Provider (in your case), or such other address that has been specified. Notice shall be deemed given 48 (forty-eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, Service Provider may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to Service Provider. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms may be given via electronic means and that such communications shall be "in writing". Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.
19 General clauses
19.1 These Terms shall be governed in all respects by the laws of the Republic of South Africa as such laws are applied to agreements entered into and to be performed within South Africa.
19.2 This Website is controlled, operated and administered by Service Provider from its offices within the Republic of South Africa. Service Provider makes no representation that the content of the Website is appropriate or available for use outside of South Africa. Access to the Website from territories or countries where the content of the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If the user accesses this Website from locations outside of South Africa, that user is responsible for compliance with all local laws.
19.3 Service Provider does not guarantee continuous, uninterrupted or secure access to our services, as operation of our Website may be interfered with as a result of a number of factors which are outside of our control.
19.4 If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason, or insofar as any provision of these Terms, or these terms require to be supplemented or amplified to render these Terms valid, such provision and these Terms shall be deemed amended or supplemented or amplified insofar as required to render such provision and these terms valid, and such amendments and/or amplifications and/or supplementations shall be deemed incorporated herein, and it/these, as well as the remaining provisions hereof shall be enforced to the full extent of the law. Any disagreement or dispute or uncertainty in this respect shall be resolved by application of the Dispute Resolution Procedure provided under these Terms.
19.5 Service Provider's failure to act with respect to a breach by you or others does not constitute a waiver of our right to act with respect to subsequent or similar breaches.
19.6 You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of Service Provider.
19.7 No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.
19.8 The head notes to the paragraphs to these Terms are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.
19.9 Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.
19.10 These Terms set forth the entire understanding and agreement between Service Provider and you with respect to the subject matter hereof.
20. CONTACT INFORMATION
Herewith Dewyface selects Alastair Morrison Van Huyssteen, 40 John X Merriman Street, Bellville, Cape of Good Hope, Republic of South Africa, 7530, as its address for the service of all formal notices and legal processes in connection with these Terms of Conditions ("legal address").